D. Track Activities in the RS Platform

Introduction

Tracking is an integral part of Corporate Governance, but not for the reasons you may think. Some clients are concerned whether remote contractors are honest and will abide by their company’s policies.

Tracking offers this as a solution, but has a number of other beneficial functions.

Do you worry about how to guarantee hours of work, output and productivity in a remote setting? We often have the urge to look over the shoulders of our co-located staff just to check if they’re doing the work they are supposed to be doing, but what about your team you don’t see physically?

Most organisations (remote or not) use a tracking system to:

  • automate work;
  • maximise engagement on tasks; and
  • improve on services by enabling faster customer support.

This is what Remote Staff’s monitoring tool does. Additionally, it acts as a verification tool if any work-related disputes arise, and plays an integral part in payroll guarantee as it effectively documents time. These data reports can be accessed by remote clients for a period of time. In this way, they can manage their remote contractor’s productivity without invading their privacy or micro-managing them.

 

An Effective Tracking System

Trust or Track? Are they opposite? No, we don’t think so.

Transparency is the basis of trust and if you have established trust using the ways we suggested in the previous Module, the tracking system will sustain the trust you have developed.

We use tracking systems that track remote contractors’ time and work and automatically report that to you. We use a combination of screenshot captures and URL tracking, and we explain that to remote contractors. This is agreed to in advance. While sometimes these “productivity monitoring” systems may feel like an invasion of privacy or micromanagement, in our experience it provides an effective way to dissolve disputes because it is solid proof of what really happened.

 

The Remote Staff Platform

It plays an integral part in payroll guarantee as it proves every hour worked by the remote contractor.

There are clients who may request to view the data generated by the technology and have access to it, but after a while their access is removed because we have found that the majority of clients don’t bother reading the reports.

This technology can be used for check-ins, especially if clients would like to confirm whether the remote contractor understood the given task.

 

It is not meant to be used like “big brother”.

Key Features

Feature 1 – Screen Capture

Screenshot Report from RSSC Platform

Work activities may be recorded in screenshots that are automatically captured by the RSSC platform every 3 minutes. Your remote contractor can pause it anytime, for example if they need to enter a password. It does not capture the progress of your project deliverables, but it is a particularly important documentation feature that protects both parties. Your remote worker can rest assured that they will be able to provide some proof of the work they do for you, especially if their role does not have an exact output.

 

Feature 2 – Activity Tracker

Activity Tracker Notes  from RSSC Platform

Remote contractors can plan their work day by entering their to-do list. Every hour, the activity tracker will verify what task your remote staff is working on. This is designed to capture the things they worked on throughout the day.

 

Feature 3 – Timekeeping

Timesheet Reports from RSSC Platform

Attendance is an important indicator that may affect performance. Irregularities in their work hours or increased absences may notify you of some personal concerns that are affecting your remote staff’s work. Likewise, the timesheet report can also inform you if your remote staff have been overworking themselves to keep up with their tasks.

 

Final Thoughts

Trust is very important for remote work. To help mitigate incidents that can break trust, we provide support tools to mediate disputes or clarify misunderstandings between you and your remote workers.

Even if the RSSC platform cannot capture the progress of deliverables, its documentation reassures both parties because completed work has been recorded. And when anxiety related to remote work is reduced, both you and your remote workers can better focus on what you do best.